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In today's environment, threats to personal and business security are real. Staying one step ahead of these threats has become a business priority.
In order to keep your access control solutions in at their peak of performance, Digitus offers two maintenance and support options. The goal of our maintenance and support program is to maintain your security with the minimum amount of disruption. Both packages offer two common components- Immediate Response and Immediate Replacement.
In the unlikely event of system failure (Digitus products in operations have had "0" failure instances in more than five years), Digitus will immediately dispatch a replacement platform for installation. Further, depending on your maintenance and support solution, system software and functionality upgrades are free of charge.
Base Maintenance and Support Agreement
- Instant telephone support
- Immediate replacement via standard shipment or next day local distributor delivery
- Discount software and functionality upgrades
Enhanced Maintenance and Support Agreement
- All base support
- Immediate overnight replacement or same/next day local distributor delivery
- Annual inspection
- Free software and functionality upgrades
Please browse the categories from the menu on the right to see more detail. We offer a library of knowledge-base white papers as well as FAQs highlighting recent questions and operations solutions. |
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