ALWAYS UP AND RUNNING.  ALWAYS CURRENT.  db INFINITY.

iStock_000015112714Small-300x199db INFINITY MAINTENANCE PROGRAM ensures that your biometric access control system is always up and running with the latest Digitus technology. A low annual fee delivers complete protection for your Digitus investment, from 24-hour replacement of any failed unit to unlimited telephone support to access to all firmware and software feature/function upgrades. db Infinity program coverage is available to all db Nexus and db ServerRack access control units within the first year of installation. For each covered product the annual fee includes everything needed to keep db Nexus and/or db ServerRack products in top performing shape.

HOW IT WORKS Program enrollment can take place at the time of purchase or on any date within the first year of installation. Replacement of any failed unit will be delivered overnight, with shipping the same day you contact us. No-charge telephone support, which is included under the Digitus standard warranty for the first 90 days following installation, is extended without limit as long as db Infinity program fees are current. You will be notified via email as each software and firmware update becomes available for download. The db Infinity program can be renewed for any db Nexus or db ServerRack product for up to ten years from the date of installation.

  • Note: db Infinity is a system-wide program that must be applied to all units at a single customer location. In large volume installations, Digitus will stock replacement product at the customer site.

BENEFITS OF THE db INFINITY MAINTENANCE PROGRAM 

  • 24-hour replacement of any failed unit
  • Unlimited telephone and remote connection support
  • Unlimited DAS-SQL software updates
  • Unlimited firmware updates

THE STRONGEST WARRANTY IN THE BUSINESS

The Digitus db Infinity Maintenance Program is the only service agreement on the market that guarantees compliance with all government and industry regulation around physical security. Under the extended protection provided by the db Infinity Maintenance program our “Compliance Limited Warranty” guarantees if you fail a physical security audit the full purchase price of the products will be reimbursed. READ MORE Limited Warranty

For more information on the db Infinity Maintenance Program please contact us at dbinfinity [at] digitus-biometrics [dot] com.

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